At Diamondful, we take pride in providing our customers with exquisite jewelry crafted with utmost care and attention to detail. We want you to be completely satisfied with your purchase. If, for any reason, you are not completely happy with your jewelry, we offer a hassle-free return policy to ensure your peace of mind.
Please read the following return policy carefully:
- Eligibility for Returns: You may return any item purchased from Diamondful within 30 days from the date of delivery.
- Condition of Jewelry: To be eligible for a return, the jewelry item must be in its original condition, unworn, and with all the original tags and packaging. We cannot accept items that show signs of wear or alteration.
- Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to request a Return Authorization (RA) number.
Securely pack the jewelry in its original packaging, including all accompanying materials such as certificates, warranties, and gift boxes.
Clearly mark the RA number on the outside of the package.
Send the return to our address: [Your Company Address].
We recommend using a trackable shipping method to ensure safe and secure return delivery.
- Refund Process: Once we receive and inspect the returned item, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part, such as a defect or an incorrect item.
- Exclusions: Customized or personalized jewelry cannot be returned unless there is a defect or an error in the customization. Earrings, for hygienic reasons, must be unworn and in their original packaging to be eligible for a return.
- Repairs and Exchanges: If your jewelry item requires repairs or you would like to exchange it for a different item, please contact our customer service for assistance.
- Warranty: All of our jewelry comes with a [X-year/month] warranty against manufacturing defects. If you believe your item has such a defect, please contact our customer service for further instructions.
- Contact Information: If you have any questions or need assistance with your return, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number].
At Diamondful, we are committed to delivering the highest quality and service to our valued customers. We hope you enjoy your purchase, but if for any reason you need to return your jewelry, we are here to assist you every step of the way.
Thank you for choosing Diamondful for your jewelry needs.